Return & Refund Policy
Return & Refund Policy – QioaPmy™ 🔁
At QioaPmy™, we want you to shop for furniture and home décor with confidence. If an item you receive does not meet your expectations, our return and refund policy provides a fair and simple process to help resolve the issue efficiently.
1. Eligibility for Returns
Customers may request a return within 30 days of receiving their order, provided the following conditions are met:
The item has not been used and remains in its original condition
All original packaging, accessories, and included components are intact
A valid proof of purchase is provided (e.g., order confirmation or receipt)
Items that do not meet these criteria may not be eligible for a refund.
2. How to Initiate a Return
To start the return process, contact our customer support team:
📧 Email: service@qioapmy.com
Once your return request is approved, we will provide:
Step-by-step instructions to return the product
The correct return shipping address
A return label, if applicable
⚠️ Note: Returns sent without prior authorization may be refused or delayed.
3. Damaged, Defective, or Wrong Items 📦
Please inspect your package immediately upon delivery.
If the item is damaged, defective, or not what you ordered, contact us within 72 hours of receiving the package and provide clear photos showing:
The received item
The original shipping packaging
The shipping label attached
After reviewing, we will determine the best solution, which may include a replacement or a refund.
4. Non-Returnable Items
Certain items are not eligible for return, including:
Furniture or décor items that have been used, altered, or assembled
Custom or personalized products
Gift cards
Clearance or final-sale items
If you are unsure whether your item can be returned, contact our support team before sending it back.
5. Exchanges
To exchange a product:
Contact our support team to request return authorization
Return the original item following the instructions provided
Place a new order for the replacement item
This ensures faster processing and availability of the replacement product.
6. EU Customer Cancellation Rights 🌎
Customers in the European Union may cancel or return their order within 14 days of receiving it, provided that:
The product is unused
The original packaging is intact
Proof of purchase is included
This EU cancellation right is in addition to our standard 30-day return policy for unused items.
7. Refund Processing 💵
Once your return is received and inspected, we will notify you about the refund status.
If approved:
The refund will be issued to your original payment method
Processing may take up to 10 business days, depending on your bank or payment provider
If the refund has not appeared after 15 business days, contact us for assistance.
8. Return Shipping Address
The correct return address and instructions will be provided after your request has been approved.
Contact Information
For questions regarding returns, exchanges, or refunds, contact:
QioaPmy™
📧 Email: service@qioapmy.com
At QioaPmy™, we strive to make the return and refund process simple, transparent, and fair, so you can shop for furniture and décor products with confidence and peace of mind. 🛋️✨